Shipping & Returns
Shipping Policy
We have a good knowledge of shipping routes and choose the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail.
Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Shipping Time + Processing Time
It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.
We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.
Shipping Time Method:
Standard Shipping: Region including United States, Canada, United Kingdom with 7-10 business days.
France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland with 7-15 business days.
Brazil, Russia, Italy, Argentina, Chile, Mexico with 20-25 business days.
All Other Countries with 7-25 business days.
Processing Time
1-3 business days(some products will take 5 business days).
What if you're out when your order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
Refund Policy
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.
What if your order doesn't arrive when you expect?
If your delivery is more than 4 working days overdue, please contact us.
We have a good knowledge of shipping routes and choose the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail.
Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Shipping Time + Processing Time
It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.
We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.
Shipping Time Method:
Standard Shipping: Region including United States, Canada, United Kingdom with 7-10 business days.
France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland with 7-15 business days.
Brazil, Russia, Italy, Argentina, Chile, Mexico with 20-25 business days.
All Other Countries with 7-25 business days.
Processing Time
1-3 business days(some products will take 5 business days).
What if you're out when your order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
Refund Policy
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.
What if your order doesn't arrive when you expect?
If your delivery is more than 4 working days overdue, please contact us.
